Terms of Service
These terms govern your use of GOEL Real Estate Limited's property technology services, website, and related platforms. Please read carefully before using our services.
Last updated: July 20, 2025
Contact Information
GOEL REAL ESTATE LIMITED
6 Bollin Dr
Sale M33 3GH
United Kingdom
Terms of Service Overview
Welcome to GOEL Real Estate Limited. These Terms of Service ("Terms") form a legal agreement between you and GOEL Real Estate Limited ("we," "us," or "our") regarding your use of our property technology services, website, and associated platforms.
By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you may not access or use our services.
Service Usage Terms
1. Acceptable Use Policy
You agree to use our services in a lawful, ethical, and professional manner. Acceptable use includes:
- Accessing services for legitimate property technology and business purposes
- Providing accurate and truthful information when using our services
- Respecting intellectual property rights and confidential information
- Complying with all applicable UK laws and regulations
- Using our communication channels professionally and respectfully
We reserve the right to monitor usage and suspend services for violations of this policy.
2. Prohibited Uses
The following activities are strictly prohibited when using our services:
- Attempting to gain unauthorised access to our systems or networks
- Introducing viruses, malware, or other harmful computer code
- Copying, reproducing, or reverse engineering our proprietary technology
- Using our services for illegal activities or fraudulent purposes
- Harassing, threatening, or abusing our staff or other users
- Spamming or sending unsolicited commercial communications
- Interfering with the proper functioning of our services
3. Service Access Requirements
To access our services, you must meet the following requirements:
4. Fair Usage Guidelines
To ensure optimal service quality for all users, we implement fair usage policies:
Consultation Services
Reasonable limits on consultation time and frequency based on service level agreements.
Digital Resources
Appropriate use of virtual tour platforms and digital marketing tools without excessive bandwidth consumption.
Support Services
Technical support requests should be genuine and related to our services.
Account & Access Management
Account Creation Requirements
- Accurate personal or business information
- Valid email address and phone number
- Verification of identity when required
- Agreement to receive service communications
- Compliance with age and authority requirements
Account Security Responsibilities
- Maintain confidentiality of account credentials
- Promptly notify us of security breaches
- Use strong passwords and security practices
- Restrict access to authorised personnel only
- Update account information when changes occur
Account Suspension & Termination
We may suspend or terminate accounts for:
- Violation of these Terms of Service
- Fraudulent or illegal activity
- Non-payment of service fees
- Abuse of staff or other users
- Technical misuse or security violations
Multiple Account Policies
Account creation guidelines:
- One primary account per individual or business entity
- Additional accounts require prior approval
- Separate accounts for different properties permitted
- Corporate accounts may have multiple authorised users
- Joint property ownership may require shared access
Service Availability & Modifications
Service Uptime & Maintenance
Service Availability
- Business hours: Monday-Friday 9:00 AM - 6:00 PM GMT
- Extended hours: Saturday 10:00 AM - 4:00 PM GMT
- Emergency support: Available for critical issues
- Digital platforms: 24/7 availability target
- Planned maintenance: Scheduled outside business hours
Maintenance & Updates
- Advance notice for planned maintenance
- Regular system updates and improvements
- Security patches applied as needed
- Service interruptions minimised
- Backup systems and data recovery procedures
Feature Availability & Access
Service features may vary based on location, property type, and service level:
Geographic Coverage
Primary service area: Greater Manchester and surrounding regions
Service Tiers
Different features available based on consultation level and service package
Technology Compatibility
Services depend on property infrastructure and technology readiness
Service Modifications & Updates
We continuously improve our services and may make modifications including:
- Adding new technology integration options
- Enhancing virtual tour capabilities
- Updating consultation methodologies
- Improving user interface and experience
- Expanding geographic coverage areas
- Introducing new service packages
- Updating pricing and terms
- Discontinuing outdated features
Significant changes will be communicated in advance with appropriate notice periods.
Intellectual Property Rights
Our Intellectual Property
GOEL Real Estate Limited owns or licenses all intellectual property in our services, including:
- Website content, design, and functionality
- Proprietary consultation methodologies
- Virtual tour creation processes
- Marketing templates and materials
- Software tools and applications
- Business processes and workflows
- Training materials and documentation
User-Generated Content
When you provide content to us, you grant us limited rights:
- Property photos and descriptions for service delivery
- Feedback and testimonials for marketing (with consent)
- Technical specifications for system integration
- Project requirements and preferences
- Case study participation (with explicit agreement)
You retain ownership of your content while granting us usage rights necessary for service delivery.
License Grants
To You
Limited, non-exclusive license to use our services for legitimate business purposes.
From You
Limited license to use your content for service delivery and quality improvement.
Copyright & Trademark
Protection of intellectual property rights:
- All content protected by UK copyright law
- GOEL trademark and branding elements reserved
- Third-party content used under appropriate licenses
- Respect for client confidentiality and proprietary information
- Proper attribution for collaborative works
Questions About Terms of Service?
If you have questions about these terms or need clarification on any aspect of our service usage policies, please contact us.